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Update using BlackBerry Link. If a new version of the device software is available for your BlackBerry device, it will be listed in the Settings view in BlackBerry® Link on your computer. From there, simply click Install Update to update your software. Find your smartphone’s operating system Watch the BlackBerry Link.
Unable to sync when using BlackBerry Desktop Software and Mac OS X 10.9 and later
Article Number: 000035311 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support
Environment
- BlackBerry Desktop Software
- Mac OS X 10.9 Mavericks
- Mac OS X 10.10 Yosemite
Overview
BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer. BlackBerry Desktop Software synchronizes information with the SyncServices database, which then synchronizes with other SyncServices enabled applications on the computer (for example, Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly with any desktop applications on the Mac computer.
Since Mac OS X Mavericks v10.9 and later does not use SyncServices, it is not possible to synchronize Contact, Calendar, Tasks, and Notes information using the BlackBerry Desktop Software with these Mac OS versions.
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For information on SyncServices and Mac OS X, see the following Apple Support article:
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About SyncServices
Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X 10.6, 10.7, and 10.8.
Additional Information
BlackBerry Link is supported for use with Mac OS X Mavericks v10.9 and later.
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BlackBerry Link synchronizes directly with Apple Address Book/Contacts and iCal/Calendar applications.
Note:
- BlackBerry Link only supports synchronization with BlackBerry 10 smartphones and the BlackBerry PlayBook tablet.
- Since SyncServices no longer exists in OS X Mavericks v10.9 and later, BlackBerry Link can no longer synchronize with applications like Outlook and Entourage.
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